{"id":302,"date":"2020-10-19T08:14:36","date_gmt":"2020-10-19T08:14:36","guid":{"rendered":"http:\/\/cchc.wp-staging.net\/a-propos\/client-rights-responsibilities\/"},"modified":"2025-02-12T19:17:00","modified_gmt":"2025-02-12T19:17:00","slug":"droits-et-responsabilites-du-client","status":"publish","type":"page","link":"https:\/\/carlingtonchc.com\/fr\/a-propos\/droits-et-responsabilites-du-client\/","title":{"rendered":"Droits et responsabilit\u00e9s du client"},"content":{"rendered":"<h1><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn3.invitereferrals.com\/blog\/wp-content\/uploads\/2020\/12\/28085217\/banner-image-1-1.jpg\" alt=\"Ultimate Guide On the online community\" width=\"1329\" height=\"443\" \/>Les clients de Carlington ont droit \u00e0 un acc\u00e8s \u00e9quitable et en temps opportun aux programmes et aux services qui refl\u00e8tent les besoins uniques, les pr\u00e9f\u00e9rences, les croyances, les valeurs sociales, culturelles et spirituelles de chaque client.<\/h1>\n<p>Les clients sont des clients du Centre et non des fournisseurs de soins ou de services individuels. Les prestataires de services visent \u00e0 respecter les souhaits du client en mati\u00e8re de divulgation d\u2019informations. Cependant, il faut un certain partage entre les fournisseurs du CCHC afin de fournir des soins appropri\u00e9s et de qualit\u00e9.<\/p>\n<h2>Les clients ont le droit de\/d\u2019:<\/h2>\n<ul>\n<li>Protection des renseignements personnels, confidentialit\u00e9 et acc\u00e8s \u00e9quitable aux services et aux soins<\/li>\n<li>Demander des services dans la langue officielle de leur choix<\/li>\n<li>\u00catre inform\u00e9 de la nature de leurs soins, y compris des risques et avantages<\/li>\n<li>Prendre des d\u00e9cisions concernant les services ou le soutien, y compris le droit de refuser ou d\u2019interrompre le service ou le soutien<\/li>\n<li>Contribuer \u00e0 la planification et \u00e0 la prestation des services<\/li>\n<li>Des soins professionnels, dignes et respectueux, sans discriminatio<\/li>\n<li>Un environnement de maintenance s\u00fbr et s\u00e9curis\u00e9<\/li>\n<li>Acc\u00e9der \u00e0 leurs renseignements personnels sur la sant\u00e9 \/ dossier<\/li>\n<li>\u00catre inform\u00e9 que le Centre peut refuser le service au besoin<\/li>\n<li>Conna\u00eetre tous les services offerts \u00e0 Carlington<\/li>\n<li>\u00catre inform\u00e9 lorsqu\u2019ils sont servis par un \u00e9tudiant et conserver le droit de refuser ce service<\/li>\n<li>D\u00e9poser une plainte, formuler des commentaires et pr\u00e9coniser des changements aux politiques et aux syst\u00e8mes<\/li>\n<li>Faites-nous un compliment!<\/li>\n<\/ul>\n<h2>En tant que client, vous avez la responsabilit\u00e9 suivante de\/d\u2019:<\/h2>\n<ul>\n<li>\u00catre pr\u00e9sent et arriver \u00e0 l\u2019heure pour les rendez-vous pr\u00e9vus o\u00f9 donner un pr\u00e9avis d\u2019annulation de 24 heures<\/li>\n<li>Faire preuve de respect et de courtoisie envers les autres clients, les b\u00e9n\u00e9voles et le personnel en tout temps, et \u00e9viter les propos inappropri\u00e9s.<\/li>\n<li>Reconna\u00eetre que les besoins des autres clients peuvent parfois \u00eatre plus urgents et avoir pr\u00e9s\u00e9ance sur les v\u00f4tres<\/li>\n<li>Consulter le prestataire de services d\u00e9sign\u00e9, sauf si le personnel du centre l\u2019estime n\u00e9cessaire<\/li>\n<li>Participer \u00e0 vos propres soins<\/li>\n<li>Fournir des renseignements pertinents, exacts et complets \u00e0 votre fournisseur pour l\u2019aider \u00e0 fournir les soins appropri\u00e9s<\/li>\n<li>Suivez au mieux votre plan de soins d\u00e9sign\u00e9<\/li>\n<li>Comprenez que la plupart des services sont subventionn\u00e9s, mais que certains services de sant\u00e9 peuvent ne pas \u00eatre couverts par des plans d\u2019assurance et que les clients peuvent \u00eatre tenus de payer pour eux-m\u00eames<\/li>\n<li>Respecter la propri\u00e9t\u00e9 du Centre et se conformer aux r\u00e8glements et politiques du Centre<\/li>\n<li>S\u2019abstenir d\u2019utiliser des produits parfum\u00e9s (p. ex., des parfums qui peuvent nuire \u00e0 la sant\u00e9 des autres)<\/li>\n<li>S\u2019abstenir de consommer des drogues ou de l\u2019alcool sur les lieux.<\/li>\n<li>S\u2019abstenir de prendre des photos ou d\u2019enregistrer les clients, les b\u00e9n\u00e9voles ou le personnel sans leur consentement<\/li>\n<li>Comprendre que toute forme de violence ou de menace de violence, verbale ou physique, peut entra\u00eener la restriction ou la cessation des services<\/li>\n<\/ul>\n<p>Veuillez cliquer ici pour consulter <a href=\"https:\/\/carlingtonchc.com\/wp-content\/uploads\/FR-Clients-Rights-and-Responsibility-Brochure_2024.pdf\">notre brochure compl\u00e8te des Droits et Responsabilit\u00e9s des Clients<\/a>. Si vous avez des questions, veuillez en parler \u00e0 votre prestataire de soins.<\/p>\n<h1>Des Droits et Responsabilit\u00e9s des Patients<\/h1>\n<p>En plus de la brochure des Droits et Responsabilit\u00e9s des Clients, les patients recevant des soins de sant\u00e9 primaires au Centre peuvent \u00e9galement se r\u00e9f\u00e9rer \u00e0 <a href=\"https:\/\/carlingtonchc.com\/wp-content\/uploads\/PHC-Patients-Rights-and-Responsibility-Brochure-FR.pdf\">notre brochure des Droits et Responsabilit\u00e9s des Patients.<\/a><\/p>\n<h1>Sondage aupr\u00e8s des clients<\/h1>\n<p>Veuillez cliquer ici pour voir <a href=\"https:\/\/carlingtonchc.com\/wp-content\/uploads\/FR-Clients-Rights-and-Responsibility-Brochure_2024.pdf\">la brochure compl\u00e8te des Droits et Responsabilit\u00e9s du Client<\/a>. Vos opinions nous tiennent \u00e0 c\u0153ur! Vous pouvez r\u00e9pondre \u00e0 notre enqu\u00eate client dans les langues de votre choix:<\/p>\n<a href=\"https:\/\/ocean.cognisantmd.com\/questionnaires\/core\/QuestionnaireOnline.html?accessKey=Dk2CK6cKeHxmWtkUmdxU&#038;locale=fr\" target=\"_blank\" class=\"btn\" title=\"On site link\"><span>Fran\u00e7ais<\/span><\/a>\n<a href=\"https:\/\/ocean.cognisantmd.com\/questionnaires\/core\/QuestionnaireOnline.html?accessKey=Dk2CK6cKeHxmWtkUmdxU&#038;locale=ar\" target=\"_blank\" class=\"btn\" title=\"On site link\"><span>Arabe<\/span><\/a>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les clients de Carlington ont droit \u00e0 un acc\u00e8s \u00e9quitable et en temps opportun aux programmes et aux services qui refl\u00e8tent les besoins uniques, les pr\u00e9f\u00e9rences, les croyances, les valeurs sociales,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":671,"parent":296,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"class_list":["post-302","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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